One Fine Day Events Q&A
As any business, we get asked a lot of the same questions, which I welcome openly and answer honestly. So here are a few of the most frequently asked questions about our services, just as a quick reference.
Q: What is Wedding Management and why don’t you just call is Day-of Coordination?
A: I love this questions to be honest! To start, day-of coordination just does not exist. I’m sorry if I burst your bubble, but the title itself offers a false description. I, along with many other reputable planners, would never just show up on the day of your wedding and that’s it. I completely understand if you want to plan your wedding, however, I am going to need your overall vision and all of the planning details. Although our Wedding Management service begins four weeks before your wedding, we still won’t call it Month-of Coordination. The word coordination implies that we will simply stand around, coordinate where someone will stand or set up a table. You deserve much more than that and that’s what we will give you! We have an in depth meeting in person, where we discuss each vendor contract specifics to ensure they are correct, review set up and layout of the space, cover the finer details of the last month before the wedding, manage all of your vendors for you (so you are not bogged down with emails from a million places), create an easy to follow timeline for each vendor, so everyone stays on the same page, and ensure the day runs smoothly from start to finish so you can create the memories you are meant to have!
Q: Do you charge based off of my wedding budget (a percentage) or flat fee?
A: I work off a flat fee for all of my services. Working off a percentage can be unfavorable to all parties involved, as wedding budgets always change. A flat fee helps to keep the budget on track. Increases only occur if you were to add additional services or specific rental items that were not originally in your contract. Those increases are always quoted before being billed.
Q: Can you give me a quote without having to talk to me first?
A: Unfortunately no. I know the number one question every couple has when hiring someone for their wedding is going to be “What are your prices?” In fact, there is nothing wrong with that. However, there are so many things we take into account when coming up with a quote for your wedding. Everyone that contacts us is in a different place in their planning process and have different needs than the couple before them. I want to make sure that I am quoting you on everything you do want and need and not for something you don’t need. I gather all of this information by scheduling an initial consult with you and anyone you would like to include with you.
Q: Why is it important that we have an initial consult?
A: Although you may be able to email me specific things you know you want for your wedding there is usually more to that list that you forgot to add or that you didn’t know you might need. By having this initial meeting I ask very specific wedding related questions that you may not have even thought of and you may find that you need a little more or you want to get more specific on something you already requested. And just as important as gathering this information, this meeting gives us a chance to meet face to face to see if we are a good fit. I am a firm believer that you need to “click” with and know and feel that the people you hire for your wedding are on the same page as you are. Having that connection helps to ensure an even better experience from start to finish. And it’s okay if we decide we are not a good fit together. If you feel I am not the right planner for you from the information or services I provide and when we talk, then there is no hard feelings. You need to make sure you are 100% sure of who you hire because there are no do overs for your wedding!
Q: What factors are taken into account when quoting wedding planning services?
A: I think I better question is what is not taken into account. There are so many parts of wedding planning and I try to take into account as much as possible, as that will tell me how much as I responsible for. Some of those things include guest management services (mailing save the dates/invitations and hotel reservations), RSVP tracking, arranging and attending vendor meetings, vendor match-making, event set up and tear down, the location of your wedding, travel, guest count, and design assistance.
Q: What is required to book your services?
A: We require a signed agreement and deposit to officially book your wedding date. All wedding dates are first come, first serve, and cannot be held without these two things.
Q: Do you travel outside of Roanoke, Virginia?
A: Absolutely! We love to travel! We travel to close locations such as Blacksburg, Radford, Lynchburg, Waynesboro, Charlottesville, Harrisonburg, Northern Virginia, as well as, West Virginia and North Carolina. Going somewhere further? No problem! Simply contact us to give us more details and we will gladly accompany you to ensure your wedding goes off without a hitch!
Q: If I live out of town, can I hire you as my wedding planner?
A: YES! In fact, I HIGHLY recommend it! If you are out of town and not familiar with the area or vendors, and not able to make a lot of in person visits, hiring a local planner can really take the nerves and stress out of planning. We will listen to your wants, needs, and vision to help build a team of vendors who will make your wedding everything you have been wanting.
Q: What are the steps I need to take to hire you as my wedding planner?
A: We have a specific process that we use with every potential couple which consists of: (1) Set up an initial consult to review wedding details and specifics, (2) Send a detailed quote/proposal, (3) Signed Agreement and Deposit (upon acceptance of quote/proposal), (4) Receive Welcome Email to One Fine Day Events and Aisle Planner, (5) Create a custom planning process based on services booked (including scheduling in person planning meetings if applicable)
Q: What is your change/cancellation/postponement policy?
A: While this is rare, they do happen. All initial deposits are non-refundable. You are welcome to make any changes to your event, but you must let us know immediately in writing and we will do everything we can to accommodate them.
Q: Will you pay vendors for us and we reimburse you?
A: No. You will be responsible for all payments and signing of contracts for all of your vendors.
Q: Do you provide our wedding with insurance or an ABC license?
A: No. Both wedding insurance and an ABC License (if alcohol is being served) are HIGHLY recommended. You will be responsible for securing both of those, but we can assist you in how to go about this process.
If you have any other questions, please email us at email@example.com.